Shipping & Fulfilment

Production & Processing Time:

The time needed to prepare an order for shipping varies, but we try to ship promptly, within 1-3 business days. Wholesale orders require a lead time of 3-7 business days but can sometimes be prepared faster.

All retail card orders are shipped via Canada Post First Class Lettermail, which does NOT include tracking. If you'd prefer to upgrade your shipping, please contact us prior to ordering. Larger parcels are shipped via Canada Post Expedited with tracking.

Estimated delivery times: 

*please note that there may be slight delays to these standards during the Holiday season

Canada: 3-7* business days
United States: 5-14* business days

We do our best to ship quickly, but cannot guarantee delivery times once a package leaves our studio.

Customs and import taxes: 

Buyers are responsible for any customs and import taxes that may apply. carolyndraws is not responsible for delays due to customs and border checks.

I received my tracking number, but when I check it, there are no updates. Why?

Please allow 24-48 hours for tracking to update after you receive your shipping notification.